Where to call for support
What is your user ID?
What is your initial temporary password?
If you forget your password
If you have questions about your employee benefits or about this portal, call the Intact Pension & Benefits Team at
If you have a personal issue and need to talk to someone, call
Your user ID is your employee number.
Your initial temporary password is your date of birth in the YYYYMMDD format followed by the last three digits of your employee number. For example, if your date of birth is
When you log in for the first time, you will be asked to change your password. You will also be asked to select challenge questions and provide answers to them. If you forget your password in the future, your challenge questions will be used to reset your initial temporary password.
Once you enter the portal, you can change your password at any time. To do so, simply click the key icon at the top of any screen and follow the instructions.
To reset your password online, simply answer your challenge questions.